Customer Installs

What is an install?

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What are workflows?

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Do I need elevated permissions for the install in my customer's account?

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How does my customer set up an install?

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How many runners are in a customer install?

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Why are there AWS resources after I de-provision an install?

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If my install fails midway through and I push a fix, do I retry with the new changes or create a new install?

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When do I reprovision a customer install?

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When do I reprovision a customer install's sandbox?

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Can I create vendor-managed, install-specific secrets?

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Why is a component workflow in a Pending state?

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What's the current and planned approach for automated retry policies on Terraform components? Can we define retry behavior declaratively in the app config, or is manual vendor-initiated retry

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With Nuon BYOC, does state stay entirely within our RDS, or does any state data transit through Nuon-managed infrastructure?

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When we release a new Terraform component module version, we manually rebuild & redeploy per install. Is there batch redeploy/progressive rollout functionality?

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Our Terraform module doesn't need an EKS cluster or any Nuon-managed base infrastructure. Is there a path to making the sandbox truly optional for non-K8s workloads?

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How would we handle scaling from 10 BYOC customers to 100, 300, or even 1,000?

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How do we handle customizations unique to a specific customer where installs need to differ slightly?

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Can customers trigger their own installs or do we control everything?

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Do we have to spin up new infrastructure for each customer or can we deploy into what they already have?

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Do you support queue deployment for multi-step ordered migrations (version N must land before version N+1)?

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Do you support Flux and Argo CD?

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Can customers bring just a Kubernetes cluster or namespace rather than a full account?

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Have you seen customers migrate from in-house BYOC to Nuon? What does that look like?

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If we use Nuon, do we still need Spacelift (we're evaluating moving from Pulumi Cloud)?

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What is the recommended CI/CD pipeline for Nuon?

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Can you support a two-level versioning model — platform version + internal per-customer versions within that?

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In Multi-tenant SaaS (Nuon Cloud) if we have multiple customers in one dashboard, is there isolation between them?

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What about SSO - do customers manage their own accounts or does the vendor manage it?

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What would migration look like from their existing hand-rolled BYOC deployments?

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Is there license tracking built in?

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Can customers see and manage their own single-tenant install — not just the vendor?

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What deployment model variability do vendors face when offering BYOC to their customers?

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