Customer Day-2 Operations

Articles

• Do we need dedicated infra engineers just to onboard customers
• Does Nuon provide log aggregation for troubleshooting?
• How do we debug when something goes wrong? Can we get into a customer's AWS console?
• If we use Nuon, are we painting ourselves into a corner?
• Do we need a separate observability tool to collect logs?
• How do you manage bundling and release windows? Customers say you can only deploy between 7–9pm.
• How do we handle concerns about vulnerability scanning of our app by customers, potentially flagging "false positives"?
• How can I pass an output from one component to another component or action?
• How does Nuon provide real-time monitoring for deployed environments?
• Customers are asking to see a changelog before each deployment. Do you have that?
• What happens if the app needs enhanced vendor access?
• If I add a new component to an app do I need to manually trigger a deployment of all components on each install?
• If a customer is down and the Nuon control plane is also down, we can no longer execute scripts to fix it?
• Would every interaction we have with our customers' clouds be intermediated through Nuon?
• How does Nuon handle complex one-time or periodic operational steps that require coordination across environments — things like certificate issuance, key material transfer, or rotation workfl
• If we need separate monitoring stack outside of nuon - does that mean customer need to have 2 different cloud accounts to connect externally?
• Can customers self-manage their deployments through Nuon?