How do logs and metrics get back to the vendor?

QUESTION

How do logs and metrics get back to the vendor?

ANSWER

Two patterns. Either deploy an OTEL collector inside the customer environment (with their permission) and stream continuously, or write on-demand actions that fetch logs only when needed. Most vendors start with on-demand because of customer sensitivity around PII and data egress. Nuon itself speaks OTEL, so logs can also be forwarded through the runner's control plane connection.