How do we debug when something goes wrong? Can we get into a customer's AWS console?

QUESTION

How do we debug when something goes wrong? Can we get into a customer's AWS console?

ANSWER

Nuon provides Actions — packaged operational scripts that run inside the customer account under governed permissions with a full audit log.

You define health checks, runbooks, and ad hoc commands your team runs from the control plane.

For elevated access, Break Glass lets customers temporarily grant elevated permissions.

As an escape hatch, role delegation (via a component) can grant your team direct access (e.g., kubeconfig) to customer resources, completely bypassing Nuon.